User Agreement & Terms of Service

1. Scope of Services

AL-GAFUR International Tours And Travels (“Al-Gafur”, “we”, “our”, or “us”) acts as a specialized pilgrimage travel organizer facilitating Hajj, Umrah, Ramadan Umrah, Ziyarat tours, visa processing coordination, airline ticketing, hotel accommodations in Makkah Al-Mukarramah and Madinah Al-Munawwarah, catering, and local ground transport in the Kingdom of Saudi Arabia.

2. Package Pricing & Seat Availability Disclaimer

Published package rates are calculated based on prevailing airline fares, Saudi hotel contracts, Ministry of Hajj & Umrah portal fees, and foreign exchange rates (INR/SAR). Seats in each departure group are strictly limited and allocated on a first-come, first-served basis upon receipt of the required booking token advance and valid passport documents. Any extraordinary regulatory levy imposed by Indian or Saudi authorities prior to departure will be communicated transparently.

3. Visa, Airline & Hotel Third-Party Conditions

Issuance of Umrah and Hajj visas is at the sole sovereign discretion of the Ministry of Hajj & Umrah and the Royal Embassy/Consulate of Saudi Arabia. Flight schedules, baggage allowances, and routing are governed by the respective airlines (e.g., Saudia, Air India, IndiGo). Hotel check-in and check-out times, room allocation, and walking distance estimates are subject to hotel management and Haram courtyard security regulations.

4. Pilgrim Responsibility for Document Accuracy

Pilgrims and family coordinators are responsible for ensuring that all submitted details match official travel documents:

• Machine-readable Indian Passport with at least 6 months validity from the date of travel.
• Accurate full name spelling, date of birth, passport number, and expiry date.
• Required photographs, Aadhaar/PAN copies, and mandatory vaccination certificates.
• Fitness to travel and disclosure of any senior citizen or wheelchair assistance needs at booking time.

5. Payment & Advance Token Terms

A minimum advance booking token (typically ₹25,000 per pilgrim unless specified otherwise in the package) is required to lock group seats and initiate PNR/visa processing. Full balance settlement must be completed at least 21 days prior to departure (or immediately for late bookings) via official bank transfer (NEFT/RTGS), UPI, or authorized office receipt.

6. Cancellation & Refund Policy Reference

All cancellations, date changes, and refund requests are governed by our Cancellation & Refund Policy, which details non-refundable visa fees, airline PNR penalties, and hotel commitment charges.

7. Privacy, Data Usage & Communication Consent

By submitting an inquiry, creating an account, or booking a package, you consent to the collection and processing of your personal and passport data in accordance with our Privacy Policy. You also authorize AL-GAFUR International Tours And Travels to contact you via Phone Call, WhatsApp, SMS, and Email regarding your inquiry, visa status, flight updates, payment reminders, and pre-departure pilgrimage guidance.

8. Acceptable Website Use & Account Security

Users must provide truthful contact information and must not submit automated spam, unauthorized scripts, or fraudulent payment references. Customers who register on the portal are responsible for maintaining the confidentiality of their login password.

9. Governing Law & Dispute Jurisdiction

This Agreement is governed by the laws of the Republic of India. Any dispute arising out of bookings or services rendered by AL-GAFUR International Tours And Travels shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India. [Owner Review Required: Statutory GSTIN / Registration Number if applicable]